
One of my photos about standing in line at Comcast was on Consumerist's Flickr Pool Finds
The story behind my photo is that I was moving from Maryland to Virginia and I had to return my Comcast cable box. I was in line for roughly 45 minutes on a Saturday afternoon. I was the idiot for not scheduling a pick up. Never again.
I will also use this post to discuss why I hate my Virginia Comcast cable box. In Maryland the Comcast box is manufactured by Motorola, in Virginia the box is manufactured by Scientific Atlanta. The Scientific box is awful compared to the Motorola box for the following reasons:
1. The interface looks like someone vomited on my tv screen (very childish and unclear font)
2. The menu is not intuitive at all
3. Unlike the Motorola box, I cannot open the guide, select a program and then select the future times that said program will appear
4. Unlike the Motorola box, the Search function is hidden somewhere and when you do find the function it does not work properly
5. The DVR settings require the use of 5 buttons as opposed to just hitting 1 select button
When I went to the Comcast office in VA to pick up another cable box (because the installer gave us a broken one) I was told that VA will never get the beautiful Motorola box. Because of this I will be switching to Verizon Fios the moment it is available in my building.
I have never had any Comcast complaints before this but this is the last straw. Why pay for inferior products knowing that a few miles away people have infinitely better Cable boxes...for the same company no less.


